Mail Policy and Limits

Shared Plans Mail Limitations

500 Hourly Maximum Outgoing Email Limit

This policy is applicable on a per-domain basis on all Shared servers, meaning that each addon and subdomain gets its own separate 200 outgoing emails per hour limit. This also applies to mailing lists. If a user sends over 50 emails at any hour, the emails will fail and may bounce back with an undeliverable error.

If you receive a bounceback indicating that your email has been flagged as spam due to exceeding the 50 email per hour limit, wait until the next hour to continue sending emails. If the problem does not go away, please contact us via phone or Live Chat.

Bulk Email Policy

We DO NOT support bulk emails sent through our servers regardless of whether they are solicited or not. We classify bulk emails as more than 200 emails sent in an hour or more than 1000 emails sent in one day. We reserve the right to suspend or terminate any account found violating this policy with no notice.

Each Connecting IP is Limited to 30 POP Checks per Hour

Users who attempt to go over the 30 check limit will likely get a password error indicating that the login is incorrect. The login error will subside within an hour, and the email check will automatically unlock. The best way to prevent this occurrence is to disable email settings that automatically send and receive or set the email check to a higher time interval, such as checking once every 10 minutes.

Mailing Lists Over 50 Email Addresses Only Allowed During Off-Peak Times

Any mailing list containing over 500 email addresses is only allowed to be sent during off-peak hours to prevent high server loads. Mimograph defines off-peak times as all day Saturday and Sunday, and 10 PM – 8 AM Central Standard Time, Monday through Friday.

Any mailing list larger than 500 email addresses will require a VPS, Dedicated Server or a third party mail marketing account. This means that users cannot send 1,200 emails a day (50 emails an hour x 24 hour period) on our Shared plans. Please note that dividing one large list into smaller lists to get below this limit is not allowed on Shared hosting plans.

All online businesses that use email marketing must follow and understand all of the CAN-SPAM rules listed below:

The message must be identifiable as an advertisement
The message must include an unsubscribe mechanism
The message include a valid physical postal address.

Mailboxes have to be monitored and mail lists cleaned from any addresses that do not accept emails for reasons including but not limited to: mailbox does not exist, mailbox account suspended, over limit, etc.